Privacy Policy
Last updated: May 11, 2026
This Privacy Policy explains what information 4Goes Flames Suya ("we," "us," "our") collects when you use our website and ordering platform, how we use it, and how we protect it. By placing an order or using the site, you agree to the practices described below.
1. Information We Collect
We collect information that you provide directly when placing an order or contacting us, including:
- Full name
- Email address, which is required for receipts and order updates
- Phone number, if you choose to provide it
- Delivery address (if applicable)
- Payment information (processed securely by our payment providers)
- Order history and preferences
We may also collect technical information automatically, such as your browser type, IP address, and pages visited, to improve site performance and security.
2. How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders
- Coordinate pickup and delivery logistics
- Send transactional notifications such as receipts, order confirmations, status updates, and pickup or delivery reminders
- Provide customer support and resolve issues
- Prevent fraud and ensure payment security
- Send promotional email communications only when you have opted in to receive them
- Send SMS/text order updates only when SMS is enabled and you have opted in for that order
3. Third-Party Services
We use trusted third-party services to operate our platform. These providers only receive the minimum information necessary to perform their function:
- Stripe — payment processing for credit and debit card transactions
- PayPal — alternative payment processing
- Google Maps — address validation and delivery distance calculation
- Supabase — database, authentication, and file storage
- Vercel — website hosting and platform infrastructure
- SendGrid — transactional and promotional email delivery
- Twilio — SMS order notifications and pickup reminders
- Sentry — error monitoring and diagnostic information
- Google Analytics — optional analytics and conversion measurement after cookie consent
Each of these services maintains its own privacy policy governing the data they process on our behalf. We do not sell your personal information to any third party.
4. Cookies and Local Storage
Our site uses cookies and browser local storage to maintain your shopping cart, remember your preferences, and keep you authenticated during your session. We use analytics cookies and events only after you consent to optional cookies. Analytics events may include page views, item views, add-to-cart actions, checkout starts, purchases, promo code use, and checkout errors so we can understand and improve the ordering experience.
5. Data Retention
We retain order and customer data for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes. Payment credentials are never stored on our servers; they are handled entirely by our payment providers.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal and operational retention requirements
- Opt out of promotional communications at any time
- Decline optional analytics cookies through the cookie banner
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have questions about this Privacy Policy or wish to make a data request, please reach out through the contact information provided on our storefront or email us directly. We aim to respond to all requests within 30 days.